Support My Processes

A number of factors can affect the smooth running of robotic automations so a clear process to manage them is essential, and should consider:

  • IT environment set-up
  • Bot build robustness
  • Choice of automation technologies
  • Business process selection
  • Reliability of systems being interacted with
  • Maintenance of the RPA platforms
  • Third-party systems and environments

Following best practices also helps minimise ongoing support effort and disruption.

For RPA solutions delivered via traditional project-based services, we provide flexible options for ongoing Support and Maintenance. The optimal level of support required for a solution is determined by the number and complexity of processes and the desired service level including response times and monitoring for business-critical processes.

Contact us now to find out more and discuss options for supporting your robotic automations.